In the dynamic world of smart home security, change is inevitable. Arlo, a leader in this space, has recently announced significant changes to its product lineup. This news has led to a wave of concern among users, wondering: Is Arlo being discontinued? Let’s dive into the details to understand the full picture.
End of Life for Select Arlo Products
Arlo has declared an End of Life (EOL) stage for certain legacy cameras and services. This includes models like the Arlo Wire-Free Camera (VMC3030), Arlo Pro Camera (VMC4030), and others. The decision to move these products to EOL status stems from Arlo’s commitment to high performance and data security standards. Factors like data privacy, functionality, and operational efficiency played a role in this decision.
Impact on Users
What does EOL mean for Arlo users? Essentially, EOL products will no longer receive support in various forms. This includes no firmware upgrades, bug fixes, maintenance releases, or replacement devices. However, Arlo will provide critical security updates for hardware up to one year beyond the hardware’s EOL date.
Timeline of Changes
The transition to EOL will occur in phases. For instance, the Arlo Wire-Free Camera and Arlo Pro Camera will move to EOL on July 1, 2023. Other devices, like the Arlo Pro 2, Arlo Q, and Arlo Baby, will follow suit on January 1, 2025. Additionally, services like Email Notifications and E911 Emergency Calling will be EOL in 2023.
Using EOL Devices
Users with EOL devices can still operate them. They can record and livestream video, receive motion notifications, and store video clips locally with a compatible Arlo SmartHub or Base Station. Also, these devices can use Arlo’s new cloud video storage platform available with the Arlo Secure subscription service, though some features may be limited.
Regional Application
The EOL Policy applies to all regions, but there are exceptions. The policy for Arlo Hardware does not apply to the EU and UK.
Recording Capabilities with Subscription
Users with an Arlo Secure subscription can continue recording videos with their EOL cameras. However, features like the previously free 7-day cloud storage will be discontinued, marking a significant shift in Arlo’s service offerings.
Why the Shift to EOL?
Arlo is moving towards services that deliver a more personalized and efficient experience. This includes new emergency response capabilities and retiring less efficient features like email notifications.
Personal Reflection
When I first chose Arlo for my home security, its 7-day free cloud storage was a major selling point. The change in policy, effective January 1st, 2024, signifies a notable shift in Arlo’s approach. While companies often update their policies, this move away from advertised features like free cloud storage raises questions about long-term reliability and user trust.
Potential Legal Implications
History shows that such shifts can lead to legal challenges. Similar cases have seen lawsuits over bait-and-switch tactics, although outcomes vary. With Arlo’s binding arbitration policy, it’s uncertain how any potential legal action might unfold.
Looking Ahead
As Arlo transitions its legacy products to EOL, users must adapt to the changing landscape. This may involve upgrading devices, shifting to new service plans, or even exploring other brands. While change is challenging, it’s a constant in the tech world, and staying informed is key to navigating these shifts effectively.