Deciding to cancel your Vivint service? You’re not alone. Many find themselves in a position where they need to say goodbye to their home security provider. Let’s dive into the straightforward process of cancelling your Vivint service.
Direct Contact is Key
The first thing to know is that Vivint prefers handling cancellations over the phone. So, gear up for a call. The number you need is 1-800-216-5232, extension 5020. While you might come across suggestions to cancel via email or live chat, remember, Vivint themselves don’t officially back these methods.
The Cancellation Steps
- Make the Call: Dial 1-800-216-5232, extension 5020. It’s the direct line to their customer service.
- State Your Intent: Clearly tell the representative you wish to cancel your service.
- Have Your Info Ready: Be prepared with your account details, including your name, account number, and security code.
- Navigate the Conversation: The representative will likely ask why you’re leaving and might offer deals to retain you. Stay focused on your goal.
- Confirm the Cancellation: Once you’ve given all required information and answered their questions, restate your decision to cancel.
- Secure a Confirmation Number: This is crucial. It’s your proof of the cancellation process.
- Follow Equipment Return Instructions: Vivint will guide you on how to return any equipment you have.
- Anticipate a Final Bill: Expect one last bill, which might include any pending fees or charges for equipment.
Extra Tips for a Smooth Cancellation
- Review Your Contract: Familiarize yourself with the cancellation policy. Look out for any early termination fees.
- Expect Some Resistance: Vivint, like many companies, may try to persuade you to stay. Be firm yet polite.
- Special Circumstances: If you’re cancelling due to special reasons like a family death, bankruptcy, or moving to assisted living, Vivint might waive certain fees.
- Document Everything: Keep track of all communications with Vivint, including calls and emails.
- Be Patient: The whole process can take some time, from days to weeks.
Useful Resources
- Vivint Support: For detailed policy information, visit Vivint Support.
- Contract Cancellation Guide: For a thorough walkthrough, check out How to Cancel your Vivint contract (the right way).
- Vivint Contact Page: If you need additional contact options, visit Contact Us | Vivint Smart Home.
Cancelling your Vivint service doesn’t have to be daunting. With these steps and tips, you’ll navigate the process with ease. Remember, being prepared and patient are your best allies in this journey.